Legal

Terms & Conditions

Effective Date: June 22, 2026

Welcome to Apto AI.

These Terms & Conditions ("Terms") govern your access to and use of the Apto AI platform, website, software, applications, services, and related products (collectively referred to as the "Services").

Apto AI is a product and service operated by Solution Wagon ("Company", "we", "our", or "us").

By accessing, registering for, subscribing to, or using Apto AI, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the Services immediately.

1. COMPANY INFORMATION

Apto AI is a product and service operated by Solution Wagon.

Registered Office:

244 Tricity Plaza
Peer Muchalla
Zirakpur, Punjab, India

Email: info@aptoai.app
Website: https://aptoai.app

2. SERVICE DESCRIPTION

Apto AI is a cloud-based CRM and business automation platform that may include, but is not limited to:

  • Customer Relationship Management (CRM)
  • Lead Management
  • Contact Management
  • Sales Pipeline Management
  • Workflow Automation
  • Marketing Automation
  • AI-Powered Features
  • AI Chatbots
  • WhatsApp Automation
  • Email Automation
  • Task Management
  • Reporting & Analytics
  • White Label Services
  • Affiliate & Partner Programs
  • Industry-Specific CRM Solutions

The Company reserves the right to modify, improve, suspend, discontinue, or replace any feature or functionality without prior notice.

3. ELIGIBILITY

You must be at least eighteen (18) years of age and legally capable of entering into binding contracts to use the Services.

If you use the Services on behalf of a business, company, partnership, organization, or other legal entity, you represent and warrant that you possess the authority to bind such entity to these Terms.

4. ACCOUNT REGISTRATION

To access certain features of the Services, users may be required to create an account.

You agree to:

  • Provide accurate and complete information.
  • Maintain updated account information.
  • Keep login credentials secure.
  • Prevent unauthorized access to your account.
  • Notify the Company immediately of any suspected unauthorized use.

You remain solely responsible for all activity occurring under your account.

5. SUBSCRIPTION PLANS & BILLING

Apto AI currently offers Monthly and Annual subscription plans.

By subscribing to the Services, you authorize the Company to charge the applicable fees associated with your selected subscription plan.

All subscription fees:

  • Are payable in advance.
  • Exclude applicable taxes unless otherwise stated.
  • Are non-refundable except as expressly provided in the Refund Policy.
  • Must be paid within the prescribed billing cycle.

Failure to make payment may result in immediate suspension or termination of Services.

The Company reserves the right to modify pricing, billing structures, or subscription plans at any time.

5A. AUTOMATIC RENEWAL

Unless cancelled before the renewal date, subscriptions shall automatically renew for the same billing cycle as the active subscription plan.

By maintaining an active subscription, the customer authorizes recurring billing in accordance with the selected plan.

Users may cancel renewal at any time before the next billing cycle begins.

5B. USER LIMITS & FAIR USAGE

Each subscription includes access for up to ninety-nine (99) users unless otherwise specified in a separate written agreement.

The Company reserves the right to investigate and restrict usage that:

  • Materially impacts platform performance.
  • Creates excessive infrastructure load.
  • Threatens platform security.
  • Adversely affects service quality for other users.

Enterprise licensing may be required for higher user volumes.

5C. PAYMENT DISPUTES & CHARGEBACKS

Users agree to contact the Company and make reasonable efforts to resolve any billing concerns before initiating a chargeback or payment dispute.

The Company reserves the right to immediately suspend access where a payment dispute, chargeback, or payment reversal is initiated.

Fraudulent, abusive, or unjustified chargebacks may result in:

  • Permanent account termination.
  • Recovery proceedings.
  • Collection actions where legally permitted.

6. NO FREE TRIAL

Apto AI does not provide free trial access unless expressly offered in writing by the Company.

Any demonstrations, consultations, onboarding sessions, presentations, or product walkthroughs shall not be considered a free trial.

7. ACCEPTABLE USE POLICY

Users agree not to:

  • Violate any applicable law or regulation.
  • Engage in fraudulent or deceptive conduct.
  • Send spam or unsolicited communications.
  • Upload malicious software, malware, or harmful code.
  • Attempt unauthorized access to systems or data.
  • Reverse engineer, modify, copy, exploit, or interfere with the platform.
  • Use the platform in a manner that damages the Company's reputation, operations, or infrastructure.

Violation of this section may result in immediate suspension or termination without prior notice.

8. MESSAGING & COMMUNICATION COMPLIANCE

Users utilizing WhatsApp, Email, SMS, Voice, AI Communication, or any messaging functionality remain solely responsible for ensuring compliance with:

  • Meta Policies
  • WhatsApp Business Policies
  • Anti-Spam Regulations
  • Telecommunications Regulations
  • Data Protection Laws
  • Industry-Specific Regulations

Users are responsible for obtaining and maintaining all required consents before contacting recipients.

The Company does not assume responsibility for message content, recipient consent, campaign execution, or compliance obligations.

8A. CUSTOMER RESPONSIBILITY FOR CONFIGURATION

Customers are solely responsible for reviewing, testing, and approving:

  • Workflows
  • Automations
  • Pipelines
  • Integrations
  • Permissions
  • Communication Settings
  • AI-Generated Actions

before deployment in a live environment.

The Company shall not be liable for losses resulting from customer configuration errors, misuse, or failure to properly review automated actions.

8B. THIRD-PARTY SERVICES

Certain features of Apto AI rely upon third-party providers including but not limited to:

  • Meta
  • WhatsApp Business Platform
  • Email Service Providers
  • Communication APIs
  • Cloud Infrastructure Providers
  • Payment Processors

The Company shall not be responsible for:

  • Service outages
  • API limitations
  • Policy changes
  • Account restrictions
  • Pricing changes
  • Service discontinuation
  • Third-party enforcement actions

imposed by such providers.

8C. MESSAGING COMPLIANCE DISCLAIMER

Apto AI provides technology tools that enable communication activities.

Users remain solely responsible for:

  • Message content
  • Recipient consent
  • Campaign practices
  • Opt-in management
  • Compliance with Meta and WhatsApp policies
  • Regulatory compliance

Any restriction, suspension, limitation, penalty, or enforcement action imposed by Meta, WhatsApp, telecom operators, communication providers, or regulatory authorities shall remain the sole responsibility of the user.

9. AI-POWERED FEATURES DISCLAIMER

Apto AI may provide AI-generated recommendations, responses, automations, content, workflows, summaries, insights, or suggestions.

All AI-generated outputs are provided for assistance purposes only.

Users remain solely responsible for:

  • Reviewing outputs
  • Verifying accuracy
  • Making business decisions
  • Approving communications
  • Ensuring compliance with applicable laws

The Company does not guarantee the accuracy, completeness, reliability, legality, or suitability of AI-generated outputs.

AI systems may occasionally generate inaccurate, incomplete, misleading, or unexpected responses.

10. OWNERSHIP OF AI OUTPUTS

Subject to applicable laws and third-party AI provider restrictions, customers retain ownership and rights over AI-generated outputs, content, workflows, communications, and materials generated through their use of the platform.

The Company does not claim ownership over customer-generated outputs.

Customers remain solely responsible for reviewing and approving all AI-generated outputs before use.

11. CUSTOMER DATA OWNERSHIP

Customers retain ownership of all data uploaded, created, stored, or processed within the platform, including but not limited to:

  • Contacts
  • Leads
  • Opportunities
  • Messages
  • Notes
  • Documents
  • Attachments
  • Workflow Data

The Company does not claim ownership of customer business data.

12. DATA EXPORT RIGHTS

Users may export data where such functionality is available within their subscription plan and administrative permissions.

Export functionality may vary based on:

  • User permissions
  • Subscription plan
  • Technical limitations
  • Third-party restrictions

The Company reserves the right to implement reasonable safeguards against misuse.

13. CUSTOM EXPORTS & PROFESSIONAL SERVICES

While standard data export functionality may be available within the platform, the Company reserves the right to charge reasonable fees for:

  • Custom exports
  • Data migrations
  • Restoration requests
  • Manual data processing
  • Professional services
  • Special support requests

14. DATA BACKUP & RECOVERY

Customers are solely responsible for maintaining independent backups of business-critical information.

While the Company may perform routine backups for operational purposes, no guarantee is provided regarding:

  • Backup availability
  • Backup retention
  • Restoration capability
  • Data completeness
  • Data recovery timelines

The Company shall not be liable for loss, corruption, deletion, alteration, or inability to recover customer data.

15. SECURITY EVENTS

The Company maintains commercially reasonable safeguards designed to protect customer information.

However, no internet-based service or electronic storage system can be guaranteed completely secure.

The Company shall not be liable for unauthorized access, hacking incidents, cyberattacks, data breaches, or security events beyond its reasonable control.

16. CONFIDENTIAL INFORMATION

Users, customers, partners, affiliates, resellers, and white-label partners agree not to disclose, distribute, copy, reproduce, or misuse any confidential information obtained through their relationship with Apto AI.

Confidential information includes, but is not limited to:

  • Pricing structures
  • Product roadmaps
  • Technical documentation
  • Internal business processes
  • Platform architecture
  • Proprietary workflows
  • Partner program information
  • Non-public features
  • Customer information
  • Internal operating procedures

This obligation survives termination of the relationship.

17. INTELLECTUAL PROPERTY RIGHTS

All rights relating to Apto AI, including but not limited to:

  • Software
  • Source Code
  • Branding
  • Logos
  • User Interfaces
  • Workflows
  • Documentation
  • Designs
  • Features
  • Databases
  • Platform Architecture

remain the exclusive property of Solution Wagon.

Users may not copy, reproduce, modify, distribute, reverse engineer, resell, lease, sublicense, or exploit any portion of the platform without prior written permission.

18. WHITE LABEL SERVICES

Certain customers may participate in authorized White Label programs.

White Label rights are granted only through separate written agreements.

The Company reserves the right to approve, reject, suspend, or terminate White Label participation at its sole discretion.

19. WHITE LABEL RESTRICTIONS

White Label partners shall not directly or indirectly:

  • Copy the platform
  • Replicate platform functionality
  • Clone platform features
  • Reverse engineer systems
  • Create competing products substantially similar to Apto AI
  • Use proprietary knowledge obtained through the partnership to develop competing software
  • Reproduce, emulate, or commercially exploit core platform functionality
  • Use proprietary methodologies, workflows, user interfaces, or business processes obtained through the partnership

Violation may result in immediate termination and legal action.

20. AFFILIATE & PARTNER PROGRAMS

Participation in affiliate, referral, reseller, or partner programs is subject to separate program terms and conditions.

The Company reserves the right to modify, suspend, or terminate such programs at any time.

21. COMMISSION DETERMINATION

All decisions relating to:

  • Lead attribution
  • Commission eligibility
  • Referral qualification
  • Conversion determination
  • Commission calculations
  • Payout schedules

shall be made solely by the Company.

Such decisions shall be final and binding.

22. BETA, PREVIEW & EXPERIMENTAL FEATURES

The Company may provide beta, preview, early-access, testing, experimental, or pre-release features.

Such features are provided on an "as-is" basis and may contain errors, interruptions, limitations, or incomplete functionality.

The Company may modify, suspend, discontinue, or remove such features at any time without notice or liability.

23. SERVICE AVAILABILITY

The Company strives to maintain reliable service availability but does not guarantee uninterrupted operation.

Temporary interruptions may occur due to:

  • Maintenance
  • Security upgrades
  • Infrastructure issues
  • Third-party disruptions
  • Technical failures
  • Force majeure events

Such interruptions shall not constitute a breach of these Terms.

24. FORCE MAJEURE

The Company shall not be liable for delays, interruptions, failures, or inability to perform obligations resulting from circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Government actions
  • Regulatory restrictions
  • Internet outages
  • Power failures
  • Labor disputes
  • Cyberattacks
  • Telecommunications failures
  • Third-party service disruptions
  • Acts of war
  • Terrorism
  • Civil unrest

Such events shall not constitute a breach of these Terms.

25. ACCOUNT SUSPENSION & TERMINATION

The Company reserves the absolute right to suspend or terminate any account immediately and without prior notice where:

  • Payments are overdue
  • Fraud is suspected
  • Platform abuse occurs
  • Security risks are identified
  • Illegal activity is detected
  • Meta or communication policies are violated
  • These Terms are breached
  • The Company's infrastructure, systems, reputation, or users may be adversely affected

Suspension or termination may result in temporary or permanent loss of access to Services.

26. RIGHT TO REFUSE SERVICE

The Company reserves the right to refuse service to any individual, organization, industry, territory, or jurisdiction at its sole discretion and without obligation to provide justification.

27. INACTIVE ACCOUNTS

The Company reserves the right to archive, suspend, deactivate, or delete inactive accounts after providing reasonable notice to the registered account holder, subject to applicable legal obligations and data retention requirements.

28. NO WARRANTY

THE SERVICES ARE PROVIDED ON AN "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY
  • RELIABILITY
  • SECURITY
  • AVAILABILITY
  • UNINTERRUPTED OPERATION

THE COMPANY DOES NOT WARRANT THAT:

  • THE SERVICES WILL BE ERROR-FREE
  • THE SERVICES WILL BE UNINTERRUPTED
  • THE SERVICES WILL BE FREE FROM HARMFUL COMPONENTS
  • ALL DEFECTS WILL BE CORRECTED
  • THE SERVICES WILL MEET EVERY USER'S REQUIREMENTS

29. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR:

  • LOSS OF PROFITS
  • LOSS OF REVENUE
  • LOSS OF BUSINESS OPPORTUNITIES
  • LOSS OF GOODWILL
  • LOSS OF DATA
  • LOSS OF CUSTOMERS
  • SERVICE INTERRUPTIONS
  • INDIRECT DAMAGES
  • INCIDENTAL DAMAGES
  • CONSEQUENTIAL DAMAGES
  • SPECIAL DAMAGES
  • PUNITIVE DAMAGES
  • THIRD-PARTY SERVICE FAILURES

IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER TO APTO AI DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

30. LIMITATION PERIOD

ANY CLAIM, DISPUTE, OR CAUSE OF ACTION ARISING FROM OR RELATING TO THE SERVICES MUST BE COMMENCED WITHIN TWELVE (12) MONTHS FROM THE DATE THE CLAIM FIRST AROSE.

CLAIMS INITIATED AFTER THIS PERIOD SHALL BE PERMANENTLY BARRED.

31. INDEMNIFICATION

Users agree to indemnify, defend, and hold harmless Solution Wagon, Apto AI, its owners, directors, officers, employees, contractors, affiliates, representatives, successors, and assigns from and against any claims, liabilities, losses, damages, costs, expenses, fines, penalties, or legal fees arising from:

  • Misuse of the Services
  • Violation of these Terms
  • Regulatory violations
  • Third-party claims
  • Unauthorized communications
  • Breach of applicable laws
  • Violation of intellectual property rights
  • Customer negligence or misconduct

32. EQUITABLE RELIEF

Users acknowledge that unauthorized use of the platform, misuse of confidential information, infringement of intellectual property rights, or violation of white-label restrictions may cause irreparable harm to the Company.

Accordingly, the Company shall be entitled to seek:

  • Injunctive Relief
  • Equitable Remedies
  • Specific Performance
  • Temporary Restraining Orders
  • Permanent Injunctions

without the need to prove actual damages.

These remedies shall be in addition to all other remedies available under law.

33. CHANGES TO SERVICES

The Company reserves the right to add, remove, modify, suspend, discontinue, replace, or upgrade any feature, functionality, module, integration, pricing structure, or service at any time without prior notice.

34. AMENDMENTS TO TERMS

The Company may update these Terms from time to time.

Updated Terms become effective immediately upon publication on the website.

Continued use of the Services following publication constitutes acceptance of the revised Terms.

35. DISPUTE RESOLUTION, ARBITRATION & JURISDICTION

Any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or the relationship between the parties shall first be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted by a sole arbitrator appointed by the Company.

The seat and venue of arbitration shall be Mohali, Punjab, India.

The language of arbitration shall be English.

Subject to the foregoing, the courts located in Mohali, Punjab, India shall have exclusive jurisdiction over all matters arising out of or relating to these Terms and the Services.

36. CONTACT INFORMATION

APTO AI

A Product of Solution Wagon

244 Tricity Plaza
Peer Muchalla
Zirakpur, Punjab, India

Email: info@aptoai.app
Website: https://aptoai.app

By accessing or using Apto AI, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.