Privacy Policy

Effective Date: June 22, 2026

Apto AI respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy explains how Apto AI, a product and service operated by Solution Wagon ("Company", "we", "our", or "us"), collects, uses, stores, processes, and protects personal and business information when you access or use our website, software, applications, services, and related products.

By using Apto AI, you consent to the collection, use, and processing of information as described in this Privacy Policy.

1. COMPANY INFORMATION

APTO AI

A Product of Solution Wagon

Registered Office:

Email: info@aptoai.app
Website: https://aptoai.app

2. INFORMATION WE COLLECT

We may collect information including but not limited to:

A. Account Information

• Full Name
• Email Address
• Phone Number
• Company Name
• Business Information
• Billing Information

B. User Information

• Login Activity
• Device Information
• Browser Information
• Operating System
• IP Address
• Geographic Information
• Session Data

C. Customer Data

Information uploaded, stored, or processed within the platform including:

• Contacts
• Leads
• Opportunities
• Notes
• Documents
• Messages
• Communication Records
• Workflow Data
• CRM Records

D. Payment Information

Payments may be processed through third-party payment providers.

We do not store complete payment card information on our servers.

3. HOW WE USE INFORMATION

We may use information for:

• Providing Services
• Managing Accounts
• Processing Payments
• Delivering Customer Support
• Improving Platform Performance
• Platform Security
• Fraud Prevention
• Product Development
• User Authentication
• Service Notifications
• Technical Troubleshooting
• Legal Compliance

4. CUSTOMER DATA OWNERSHIP

Customers retain ownership of all business data uploaded to Apto AI.

The Company does not claim ownership of:

• Customer Contacts
• Leads
• Documents
• Communications
• Uploaded Files
• CRM Records

Customers remain responsible for ensuring that they possess all rights and permissions necessary to store and process such information.

5. AI FEATURES & DATA PROCESSING

Certain features of Apto AI may utilize Artificial Intelligence technologies.

When users interact with AI-powered features, information may be processed for the purpose of:

• Generating Responses
• Workflow Automation
• Lead Qualification
• Content Generation
• Business Insights
• Productivity Enhancements

Users remain responsible for reviewing AI-generated outputs before use.

The Company does not guarantee the accuracy of AI-generated results.

6. COMMUNICATION DATA

Users may utilize Apto AI to send:

• WhatsApp Messages
• Emails
• SMS Messages
• Automated Communications

The Company acts solely as a technology provider.

Users remain solely responsible for:

• Obtaining Recipient Consent
• Managing Opt-Ins
• Compliance With Applicable Laws
• Compliance With Meta Policies
• Communication Content

7. COOKIES & TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

• Improve User Experience
• Maintain Login Sessions
• Analyze Platform Usage
• Enhance Security
• Personalize Services

Users may manage cookie preferences through their browser settings.

8. INFORMATION SHARING

We do not sell customer data.

Information may be shared only where necessary with:

• Cloud Infrastructure Providers
• Communication Service Providers
• Email Service Providers
• Payment Processors
• Analytics Providers
• Security Providers
• Legal Authorities When Required By Law

All service providers are expected to maintain appropriate security and confidentiality measures.

9. THIRD-PARTY SERVICES

Apto AI integrates with third-party platforms including but not limited to:

• Meta
• WhatsApp Business Platform
• Google Services
• Email Service Providers
• Communication APIs
• Payment Providers

Information processed through third-party services remains subject to their respective privacy policies and terms.

The Company is not responsible for the privacy practices of third-party services.

10. DATA SECURITY

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information from:

• Unauthorized Access
• Disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet-based system can be guaranteed completely secure.

Accordingly, the Company cannot guarantee absolute security of information.

11. DATA RETENTION

We retain information for as long as reasonably necessary to:

• Provide Services
• Maintain Customer Accounts
• Fulfill Legal Obligations
• Resolve Disputes
• Enforce Agreements
• Maintain Security Records

Retention periods may vary depending upon the type of information and applicable legal requirements.

12. DATA EXPORT RIGHTS

Users may export their data where such functionality is available within their subscription plan and administrative permissions.

Export functionality may be limited by:

• User Roles
• Subscription Plans
• Technical Constraints
• Third-Party Restrictions

13. INTERNATIONAL DATA PROCESSING

Information may be processed using infrastructure and service providers located in various jurisdictions.

By using the Services, users consent to the transfer, processing, and storage of information as necessary to provide the Services.

14. CHILDREN'S PRIVACY

The Services are not intended for individuals under eighteen (18) years of age.

We do not knowingly collect personal information from minors.

If we become aware that information belonging to a minor has been collected, appropriate steps may be taken to remove such information.

15. USER RIGHTS

Subject to applicable law, users may request:

• Access to Personal Information
• Correction of Inaccurate Information
• Deletion of Eligible Information
• Restriction of Processing
• Data Export Where Available

Requests may be submitted to: info@aptoai.app

16. ACCOUNT DELETION

Users may request deletion of their account in accordance with the Account Deletion Policy published on the website.

Certain information may be retained where required for:

• Legal Compliance
• Tax Obligations
• Fraud Prevention
• Security Purposes
• Dispute Resolution

17. SECURITY INCIDENTS

While commercially reasonable safeguards are maintained, the Company shall not be liable for unauthorized access, hacking incidents, cyberattacks, data breaches, or security events beyond its reasonable control.

18. CHANGES TO THIS POLICY

The Company reserves the right to modify this Privacy Policy at any time.

Updated versions become effective immediately upon publication on the website.

Continued use of the Services constitutes acceptance of the revised Privacy Policy.

19. CONTACT INFORMATION

For privacy-related questions, requests, or concerns:

APTO AI

A Product of Solution Wagon

Email: info@aptoai.app
Website: https://aptoai.app

By using Apto AI, you acknowledge that you have read, understood, and agreed to this Privacy Policy.